Help/Fitness Studio/Running the day

Running the day

Today shows every class on the day you pick, who is booked into it, and how each person paid. It is where you, or your instructors, take the register.

Screenshots use a fictional business and figures.

Who is coming

1. Press Today in the sidebar. Use the arrows to move to another day.

2. Each class shows how many are booked and, if it is full, how many are waiting. A class below its minimum shows Below your minimum.

3. Beside each person is how they paid: Class pack, Pass, Paid for this class or Free class. Not paid yet means a drop-in whose payment you have not confirmed.

Take the register

1. Mark each person Present or Absent, or press Everyone here is present.

   Screenshot coming

2. A past class nobody has marked shows Register not filled in, so none slips by.

An instructor signed in with the Studio (instructor) permission sees only their own classes here, and can mark those registers.

No-shows and late cancels

For somebody on a pack or pass who is absent, or who cancelled inside your cut-off (shown as Cancelled inside the cut-off), your default in Settings decides whether the class is lost or given back. You can change it for one person:

• Class lost · give it back puts the class back on their pack.
• Class given back · take it counts it as used.

Call a session off

1. On the class, press Call this session off. Everyone booked is told, and a class taken from a pack goes back on it.

2. Changed your mind? Press Put it back on. Putting it back does not re-book the people who were told it was off.

Only you, not an instructor, can call a session off.

The waitlist

When a class is full, customers can join its waitlist from your studio page. When a place opens:

• Before your cut-off, the first person waiting who has a pack or pass is booked in automatically and emailed.
• Inside the cut-off, everyone waiting is emailed and the first to book gets it.

You can switch the waitlist off in Settings.

The check-in QR

1. Go to Settings. Under Check-in QR, press Print and put it up by the door.

2. A customer scans it with their phone camera, signs in with the email they booked with, and is marked present. They see You are checked in.

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3. If nothing is running they see No class right now. A drop-in who has not paid yet is told Please see the front desk.

The rules you set

All of these are in Settings:

• Free cancelling closes a number of hours before the class. It starts at 12.
• When somebody on a pack or pass does not turn up: They lose the class or They get the class back.
• Waitlist, on or off.
• Remind them to renew a number of days before a pass ends. It starts at 3.
• Missed classes on a pass: after a number of missed classes in a number of days, pause their booking for a number of days. Off by default.
• Check-in window: how many minutes before and after the start the QR works.

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