Payments

Your customers can pay you three ways, for invoices, shop and F&B orders, bookings, packages and Learning Centre fees. Each is set up once for your whole business on Payments in the sidebar, and they work side by side: your customer picks. The PayNow QR is free on every plan.

The three ways

1. The PayNow QR we make for you. Your PayNow QR, with the amount and reference filled in, on every bill. Your customer taps I have paid and you confirm. One PayNow number for your whole business. Free on every plan, with no fee and no limit.

2. Card and PayNow that confirms itself, through HitPay. Card and PayNow through your own HitPay account. The money goes to your HitPay account, then your bank. No platform fee from SME AI Office, on any plan; HitPay charges its own fee. Set up HitPay · Open a free HitPay account

3. PayNow that confirms itself, through Aspire. If you bank with Aspire, connect a read-only key and every PayNow payment into your Aspire account confirms itself. The money goes straight into your own Aspire account. Free on every plan, the Free plan included. Set up PayNow (via Aspire) · Open an Aspire business account

One PayNow

You have one PayNow for your whole business. Change it on Payments or in any Business’s settings and it changes everywhere. If your Businesses used different numbers before, the box names them: press Save to use one.

What it costs

The same on every plan, the Free plan included: your PayNow QR, bank transfer and cash are free, PayNow (via Aspire) is free, and SME AI Office adds no platform fee on card or PayNow through HitPay. HitPay charges its own fee. See The Free plan and Pro 365.

Switch a way on or off

At the top of Payments, each way to get paid has its own card, and each card has its own switch: PayNow (via Aspire), your PayNow QR, and PayNow and card through HitPay. A way is on as soon as you set it up. Switch it off to rest it: customers stop seeing it, and everything you set up is kept, so switching it back on is instant. Your customers never see two PayNow QRs, only one called PayNow. PayNow (via Aspire) has its own number, your Aspire PayNow VPA (it looks like your UEN, then A00, then #XNAP), which you type on its card. While PayNow (via Aspire) is on, every checkout shows a QR for that VPA, in place of your own PayNow number and even with PayNow QR switched off, so the money lands in Aspire and confirms itself. Rest PayNow (via Aspire) and customers see your own PayNow number again, if PayNow QR is on; you then confirm those payments yourself.

What your customer sees

At your online shop and F&B checkout, your customer fills in their details, then pickup or delivery, and only then sees Payment: every way you have on, to pick one. The button makes only that one: your PayNow QR with I've Paid, or HitPay’s secure page, where the payment confirms itself. They can still choose another way to pay for the same order. On a computer the order stays on the right; on a phone it comes first.

On bookings, packs and passes, class and term fees, invoices and the order page, it works the same way: How would you like to pay? lists every way you have on, your customer picks one and presses the button. Your PayNow QR then shows with I have paid, or a secure page opens and the payment confirms itself. Choose another way to pay goes back to the list. With only your own PayNow QR on, it shows straight away. Fitness Studio packs and passes take card too now, and a business with HitPay but no PayNow number can still sell them.

Your PayNow QR looks the same on every pay screen: invoices, shop and F&B orders, bookings, packages, class and term fees and membership fees. Your customer sees your name, the amount and the QR, and can:

• Save QR code: on a phone it goes into their photos, ready to scan from their bank app; on a computer it downloads.
• Copy payment details, or copy one line at a time: the payee, your PayNow number, the amount and the reference.
• Open their banking app with one tap: DBS, POSB, OCBC or UOB.
• Follow four short steps on how to pay, then tap I have paid.

After they tap I have paid, they see Verifying your payment: payment sent, you checking it, then confirmed. Most screens have a button back to the QR, and one to message you on WhatsApp when your Business details have a mobile number.

Unpaid orders are held for 60 minutes

An online order, a pack or pass, or a Learning Centre place that your customer started and has not paid is held for 60 minutes, and their pay screen says Please pay by the time. Not paid by then, it is released: the order shows Not paid within 60 minutes in your list, and a term gives its seats back. Anything your customer has tapped I have paid on, or is paying on a secure page right now, is never released. Bookings keep their own hold time. Every online checkout asks for an email address, so the receipt has somewhere to go.

Refunds

A refund starts from the order, booking, package or invoice itself. How refunds work

Next: Card and PayNow through HitPay · ← Help