Compare · Restaurants and cafés
SME AI Office vs GrabFood
GrabFood is a delivery marketplace that brings customers and riders for a fee on each order; SME AI Office is your own ordering website with no commission.
Prices checked 30 September 2026
The short answer
Choose GrabFood if you need new customers and riders. Grab puts your menu in front of Grab users and its delivery-partners carry the food, which SME AI Office does not do. Grab's service fee on each order is set in your agreement with Grab.
Choose SME AI Office if your regulars can order from your own website. S$20,000 a year of orders paid by your PayNow QR costs S$0 in fees; paid by card on the Free plan, 0.5% is S$100 plus Stripe's fee. With GrabFood, the service fee in your agreement comes off every order.
Side by side
| SME AI Office | GrabFood | |
|---|---|---|
| Price | Free. A small 0.5% platform fee, only on card and automatic PayNow paymentsYour own PayNow QR and cash: no fee | Service fee on each order, at the rate in your agreement with GrabGrab's fees are subject to GST |
| Free plan | Yes, for good. No monthly fee, no card, no cap on orders | No plan tiers listed; you pay a fee per order |
| Commission on orders | None. Own PayNow QR free; 0.5% on automated payments on Free, 0% on Pro 365 | Service fee deducted before Grab pays youRate depends on how the order was won and how it is delivered |
| New customers | None brought to you. You share your own link on Instagram, WhatsApp or Telegram | Listed in the Grab app, which Grab says reaches millions of consumers |
| Delivery | Your own driver or a courier you book; no courier integration | Grab's delivery-partners carry the order |
| How you get paid | Straight to your bank by PayNow, or through your own Stripe account | Grab pays you after its fee; instant cash out to your bank offered |
| Your own website | Ordering website in your own look: menu, pickup points, delivery days, reviews | Your store is a listing inside the Grab app |
| Getting started | Sign up online free, or WhatsApp us and we set you up free | Sign up in the GrabMerchant app; live in as little as 3 days |
Only on SME AI Office
- Free planYes, for good. No monthly fee, no card, no cap on orders
Which one fits
SME AI Office fits when
- Your regulars already find you on Instagram or WhatsApp and you want to keep the whole order value.
- You take orders for set collection days and want tomorrow's prep list.
- You want website, counter and table QR orders on one menu, in your accounting by themselves.
GrabFood fits when
- You need new customers who already browse the Grab app.
- You need riders to deliver on demand.
- You can use both: GrabFood to be found, your own page for repeat orders.
Free. A small 0.5% platform fee, only on card and automatic PayNow payments.
Questions
Is SME AI Office cheaper than GrabFood in Singapore?
For orders your own customers place, yes. SME AI Office is free and takes no commission: orders paid by your own PayNow QR cost nothing, and card and automatic PayNow payments carry only a small 0.5% platform fee, plus Stripe's fee. GrabFood takes a service fee on each order, at the rate in your agreement with Grab.
Does SME AI Office deliver food like GrabFood?
No. SME AI Office has no riders and no courier integration. You deliver with your own driver or a courier you book, and set your own delivery prices: one price, or priced by distance from your postal code, with a minimum order and free delivery above an amount. GrabFood's delivery-partners carry orders for you.
Does SME AI Office bring new customers like GrabFood?
No. SME AI Office gives you your own ordering website and one link to share on Instagram, WhatsApp or Telegram, but it does not list you in a marketplace app. GrabFood puts your menu in front of Grab users. A café can use both: GrabFood to be found, and its own page for repeat orders.
What is a commission-free alternative to GrabFood in Singapore?
SME AI Office's F&B ordering website is free, with no commission and no cap on orders. Customers order and pay by a PayNow QR with the amount and order number filled in, straight to your bank. It also gives you a daily prep list, recipes with the cost of each dish, table QR ordering and a counter POS.
Can I move from GrabFood to SME AI Office?
Yes, and you can keep GrabFood too. Send us your GrabFood store link or your menu, and we copy your dishes, prices and photos across and set up your ordering website, free. WhatsApp us on +65 9613 7676 and we help you move it over.
GrabFood facts are from grab.com/sg/merchant/food, Grab Merchant Terms and Conditions (Singapore), merchant.grab.com: Ready, Set, Grab!, checked on 30 September 2026. Prices are as shown there. GrabFood is a trademark of Grab Holdings Limited. SME AI Office is not connected with GrabFood.