Compare · Customers and CRM
SME AI Office vs Zoho CRM
Zoho CRM is a customisable sales CRM with automation and email tools; SME AI Office is a Singapore back office whose free CRM shares contacts with invoices and bookings.
Prices checked 30 September 2026
The short answer
Choose Zoho CRM if you run a sales team that needs deal pipelines, mass emails, automated follow-up sequences called cadences, forecasting and deep customisation. It suits a business with several salespeople and a defined sales process.
Choose SME AI Office if you want a simple lead board beside your invoices, bookings and accounting. Zoho CRM Standard for three users is S$612 a year before GST; three users on Zoho's free edition cost nothing. SME AI Office is free, with a small 0.5% fee only on card and automatic PayNow payments.
Side by side
| SME AI Office | Zoho CRM | |
|---|---|---|
| Price | Free. A small 0.5% platform fee, only on card and automatic PayNow paymentsYour own PayNow QR and cash: no fee | Standard S$17 a user a month, billed yearlyS$26 billed monthly. Local taxes such as GST added |
| Free plan | Yes, for good. Unlimited contacts, lead board, follow-ups and CSV import | Free edition: up to 3 users, free forever |
| Users | Free is the owner only. Pro 365 adds team logins with no per-user fee | Priced per user on paid editions |
| Contacts | Unlimited, with no per-contact charge | Leads, contacts and deals in every edition |
| Email marketing and sequences | Not built in. No email marketing or sales sequences | Standard: mass emails and cadences, automated follow-up sequences |
| Follow-ups | Follow-up dates and birthdays on your dashboard, marked overdue if missed | Follow-up reminders and workflow automation, free edition included |
| Export | Export contacts to CSV any time, on every plan | Free edition: export data up to 10 times free |
| What else is in it | Accounting, invoicing, POS, bookings and online shop; payroll, CPF and GST on Pro 365 | A sales CRM; Zoho sells accounting and other apps separately |
Which one fits
SME AI Office fits when
- You want a lead board and follow-ups beside your invoices and bookings
- You want accounting, invoicing with PayNow and payroll in the same place
- You want one yearly price for the whole team, not per user
Zoho CRM fits when
- You run a sales team that needs cadences, mass emails and forecasting
- You want to customise fields, layouts and automation deeply
- You already use other Zoho apps such as Zoho Books or Zoho Campaigns
Free. A small 0.5% platform fee, only on card and automatic PayNow payments.
Questions
Is SME AI Office cheaper than Zoho CRM in Singapore?
It depends on the team. Zoho CRM is free for up to 3 users, and Standard is S$17 a user a month billed yearly, before GST. SME AI Office's CRM is free for the owner with unlimited contacts; team logins, accounting and payroll come with Pro 365, with no per-user fee.
What is a simple alternative to Zoho CRM for a Singapore small business?
SME AI Office has a free CRM with stages you name on a drag-and-drop board, follow-up dates, birthdays, a log of calls and WhatsApp chats, and unlimited contacts. Customers who book, order or get an invoice are filed for you in the same address book.
Does SME AI Office have sales sequences like Zoho CRM cadences?
No. SME AI Office has no email marketing or sales sequences; follow-ups are dates you set, shown on your dashboard. Zoho CRM Standard includes mass emails and cadences that automate multichannel follow-ups. For a sales team that relies on sequences, Zoho CRM fits better.
Can I move from Zoho CRM to SME AI Office?
Yes. Zoho CRM lets you export your data, up to 10 times free on its free edition. Import the contacts as a CSV into SME AI Office, where rows that look like people you already have are flagged. WhatsApp us on +65 9613 7676 and we help you move it over.
Is Zoho CRM priced in Singapore dollars?
Yes. Zoho shows Singapore dollar prices: Standard is S$17 a user a month billed yearly, or S$26 billed monthly, and local taxes such as GST are charged on top. SME AI Office is also priced for Singapore: free, with a small 0.5% fee only on card and automatic PayNow payments.
Zoho CRM facts are from zoho.com/crm/zohocrm-pricing.html, checked on 30 September 2026. Prices are as shown there. Zoho CRM is a trademark of Zoho Corporation. SME AI Office is not connected with Zoho CRM.