Compare · Customers and CRM
SME AI Office vs Freshsales
Freshsales is Freshworks' sales CRM with deal pipelines, built-in phone and email, and AI; SME AI Office is a Singapore back office with a free CRM beside invoices and accounting.
Prices checked 30 September 2026
The short answer
Choose Freshsales if you want a sales CRM with deal pipelines, built-in phone and email, contact scoring and sales sequences, and AI help from Freddy. It suits a sales team that talks to many leads a day and wants activity tracked for them.
Choose SME AI Office if you want a simple lead board beside your invoices, bookings and accounting. Freshsales Growth for three users is US$324 a year, though three users also fit its free plan. SME AI Office is free, with a small 0.5% fee only on card and automatic PayNow payments.
Side by side
| SME AI Office | Freshsales | |
|---|---|---|
| Price | Free. A small 0.5% platform fee, only on card and automatic PayNow paymentsYour own PayNow QR and cash: no fee | Growth US$9 a user a month, billed yearlyPro US$39, Enterprise US$59, same billing |
| Free plan | Yes, for good. Unlimited contacts, lead board, follow-ups and CSV import | Free plan for up to 3 users21-day free trial of the full CRM |
| Users | Free is the owner only. Pro 365 adds team logins with no per-user fee | Priced per user on paid plans |
| Pipeline | A board of stages you name, one card per customer (not per deal), with follow-up dates | Kanban view for contacts, accounts and deals, free plan included |
| Email marketing and sequences | Not built in. No email marketing or sales sequences | Sales sequences on Pro, US$39 a user a month |
| Calls and chat | WhatsApp button opens a chat; calls, meetings and chats logged by hand | Growth: chat, email and phone built in |
| What else is in it | Accounting, invoicing, POS, bookings and online shop; payroll, CPF and GST on Pro 365 | Add-ons: branded documents US$19 a user a month; Freddy AI Agent sessions |
| Currency | Singapore dollars | US dollars; no Singapore dollar price shown |
Which one fits
SME AI Office fits when
- You want a lead board and follow-ups beside your invoices and bookings
- You want accounting, invoicing with PayNow and payroll in the same place
- You want one yearly price for the whole team, not per user
Freshsales fits when
- You run a sales team that calls and emails many leads a day
- You want sales sequences, contact scoring and deal insights
- You already use Freshdesk or other Freshworks products
Free. A small 0.5% platform fee, only on card and automatic PayNow payments.
Questions
Is SME AI Office cheaper than Freshsales in Singapore?
For a small team it is close. Freshsales has a free plan for up to 3 users, and Growth is US$9 a user a month billed yearly. SME AI Office's CRM is free with unlimited contacts. A small 0.5% fee applies only to card and automatic PayNow payments. Team logins, with no per-user fee, come with Pro 365.
What is an alternative to Freshsales for a Singapore small business?
SME AI Office has a free CRM built for Singapore: stages you name on a drag-and-drop board, follow-up dates, birthdays, a log of calls and WhatsApp chats, and unlimited contacts. Customers who book, order or get an invoice are filed for you, and you invoice them with a PayNow QR.
Does SME AI Office have sales sequences like Freshsales?
No. SME AI Office has no email marketing or sales sequences; follow-ups are dates you set, shown on your dashboard. Freshsales includes sales sequences on its Pro plan at US$39 a user a month billed yearly.
Can I move from Freshsales to SME AI Office?
Yes. Freshsales can export contacts as a CSV file through its Analytics reports. Import that CSV into SME AI Office's contact list, where possible duplicates are flagged for you. WhatsApp us on +65 9613 7676 and we help you move it over.
Is Freshsales priced in Singapore dollars?
No. Freshsales shows prices in US dollars, with Growth at US$9 a user a month billed yearly. SME AI Office is built for Singapore and is free, with a small 0.5% fee only on card and automatic PayNow payments, charged in Singapore dollars.
Freshsales facts are from freshworks.com/crm/pricing, Freshsales help: how to activate the free plan, Freshsales help: export reports, checked on 30 September 2026. Prices are as shown there. Freshsales is a trademark of Freshworks Inc.. SME AI Office is not connected with Freshsales.